FAQ

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Chat with us

Shopping Information

How long will it take for my order to ship?

Based on the information you provided, your order will take up 5 days to ship. This is typically the "processing time" before the package is handed over to the shipping carrier.

Do you offer free shipping?

Yes, On Minimum Order Rs. 2000

Can I change my shipping address after placing an order?

Act Immediately: Your best chance is to contact the seller as soon as you realize the error, ideally within minutes or a few hours of placing the order, before it's processed or shipped.
Order Status Matters: If the order hasn't shipped, the seller might be able to modify the address. If it has already shipped, it's significantly more difficult or impossible for the seller to intervene.
Seller's Policy is Key: Each online retailer has its own policy. Check their website's "Shipping Policy" or "FAQ" for information on address changes post-order. Some might allow it, others might require cancellation and re-order.
Contact the Carrier (If Shipped): If the seller cannot help because the order has shipped, try contacting the shipping carrier directly with your tracking number. They might be able to redirect the package or hold it for pickup, often with a fee.
Be Prepared for Outcomes: If an address change isn't possible, the package might be returned to the sender, requiring you to arrange a re-shipment (potentially with additional costs) or a refund.

What if my package is delayed or lost?

If your package is delayed or lost:

Track diligently: Use your tracking number for the latest updates.
Contact the Seller FIRST: They are your primary point of contact and can initiate inquiries with the carrier.
Contact the Carrier (if seller can't help): Use their customer service or online complaint portals with your tracking number.
Document Everything: Keep records of all communication, tracking info, and order details.
Escalate if needed: If no resolution, consider the National Consumer Helpline or a Consumer Forum/Commission as a last resort.

Payment Information

What payment methods do you accept?

We accept a variety of payment methods to make your checkout easy:

UPI: Instant payments via apps like Google Pay, PhonePe, Paytm.
Debit & Credit Cards: All major cards including Visa, MasterCard, RuPay, Amex.
Net Banking: Direct payments from most Indian banks.
Digital Wallets: Popular options like Paytm, Amazon Pay, PhonePe.
Buy Now, Pay Later (BNPL) & EMI: Flexible payment options for qualified purchases.
Cash on Delivery (COD): Pay in cash when your order arrives (may have restrictions).

You'll see the exact options available during checkout.

Is my payment information secure?

Yes.

Can I use multiple payment methods for my order?

It generally depends on the website.

Often allowed: Using Gift Cards/Store Credit with another payment method (like a card or UPI).
Rarely allowed: Splitting payment between multiple credit/debit cards or combining different direct bank methods (like UPI + Net Banking) for a single order.

Check the checkout page of the specific website to see if split payments are offered.

When will I be charged for my order?

Generally, you'll be charged for your online order at the time you place it.

This typically involves:

Authorization: Funds are put on "hold" or marked as "pending" on your account immediately.
Capture: The actual money is debited from your account or officially charged to your card shortly after, often as the order is confirmed or prepared for shipment.

For Cash on Delivery (COD), you pay only upon receiving the package.